# Playbook: Comment triage

1. `comment.list` status=`hold` (and optionally `spam`).
2. For each item: summarize author + excerpt for the human.
3. To change status: call `comment.set_status` → receive preview + `approval_token`.
4. Ask human on Zalo: `approve <token>` or decline.
5. On approve: re-call with `approved=true` and same `approval_token` + input.
6. Never bulk-approve without explicit human confirmation.